Wednesday, May 19, 2010

Day Two : The Politeness Challenge

Day Two of "The Politeness Challenge" was, well, a little more challenging.

1) The cashier at the grocery store seemed annoyed that I plopped my full-food basket on the conveyor belt instead of emptying it out. I started to feel annoyed that she was annoyed at my innocent mistake. I took a deep breath, put a BIG smile on my face and, instead of saying a simple "hello," I looked her in the eye and asked how her day was going. She gave me a big smile back. She wasn't annoyed, after all. It was all my imagination. (Or she faked it) :)

2) I almost lost it with the customer service rep I was dealing with on the phone. I have an upcoming camping trip planned and was confused about something on my reservation so I called the help line to get it figured out. Immediately she was rude and condescending. Jeez. I just needed a little help, please. She kept insisting the info I needed was on the confirmation sheet, but I was looking right at it and it clearly wasn't. I have to admit I was on the edge, ready to go off, but I talked myself back .. most of the way. I did keep a little edge to my voice and probably could've been a little less reactive. It also could've turned into an ugly confrontation, which it didn't, thanks to "The Politeness Challenge." Oh yeah. At the end of the call I even said "thank you." :)

Today is a new day. We'll see how it goes. How are you doing? I'd love to hear. E-mail me at nancyflagg@933thedrive.com or check us out on Facebook (93.3 The Drive)

2 comments:

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